At Panache Skin to You, we strive to provide our customers with the highest quality skin care products. We understand that sometimes a product may not meet your expectations or may not be suitable for your skin type. Therefore, we have implemented a refund policy that allows for exchanges of skin care products within 30 days of purchase.
Exchange Policy
If you are not satisfied with your skin care product and would like to exchange it for another product, please follow the guidelines below:
1. Contact our customer service team within 30 days of the original purchase date to initiate the exchange process. You can reach us through email, phone, or our online contact form.
2. Provide proof of purchase, such as the order number or receipt, along with details about the product you wish to exchange.
3. The product must be in its original packaging and unused. It should be in a resalable condition, without any signs of tampering or damage.
4. You will be responsible for shipping the product back to us. We recommend using a trackable shipping method to ensure that the product reaches us safely.
5. Once we receive the returned product and verify its condition, we will process the exchange and ship the new product to you. If there is a price difference between the exchanged products, you may be required to pay the additional amount or receive a partial refund if the new product is of lower value.
6. Please note that we do not offer refunds for exchanged products unless there is a manufacturing defect or damage during transit.
Exceptions
There are certain situations where an exchange may not be possible:
1. Products purchased from third-party retailers or unauthorized sellers are not eligible for exchanges through our refund policy. Please refer to their respective return policies for further assistance.
2. Customized or personalized products cannot be exchanged unless there is a manufacturing defect or damage during transit.
3. If you have used the product and experienced an adverse reaction or allergy, we recommend discontinuing use and consulting with a healthcare professional. In such cases, please reach out to our customer service team for further guidance.
